Returns / Replacement

Considering the nature of products that are on offer on the website, tanjoreworld.com does not offer return of the products once the order is accepted via email to your valid email Id, tanjoreworld.com offers you a replacement of goods purchased on tanjoreworld.com which means that you can ask for replacement of the product/s subject to following terms and conditions:

1. You can ask for replacement of product/s within 15 days of product delivery to you in case of any defect found in the product and the same product/s will be shipped to you as a replacement for the defective product/s.
2. Replacement is offered for the product/s sold by tanjoreworld.com ONLY.

 Apart from condition reserved herein above, the following products shall not be eligible for return or replacement if:

• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, un-tampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the EAN (International article Number) has been removed from its original packaging.
• Any product from our Custom Incense range which is made exclusively for the customer.

Disclaimer: “Any decision on replacement on the product/s sold by tanjoreworld.com is at the sole discretion of tanjoreworld.com and the decision of tanjoreworld.com shall be final and binding. tanjoreworld.com reserves the right to withdraw from replacement guarantee at any time without giving any intimation of whatsoever nature.”

Disclaimer

Due to continuous improvements in product quality, the actual item/product may occasionally differ from that illustrated or specified. Not responsible for any omissions, typographical errors of descriptions and/or prices.

Cancellation of order

tanjoreworld.com reserves the right to cancel any order without any explanation for doing so, under situation where tanjoreworld.com is not able to meet the requirement of the order placed or order so placed/canceled does not comply with the tanjoreworld.com policy or for any other reason. However, tanjoreworld.com will ensure that any communication of cancellation of an order, so canceled, is intimated within appropriate time to the concerned person and any applicable refund will be made in a reasonable time.

Refund of Order

For delivered orders, tanjoreworld.com will offer a refund of product value in case of manufacturing defect or damage due to transit or wrong product received. Decision of tanjoreworld.com is final and binding in this matter. Charges incurred in the order (shipping fee/ packaging charge/cash on delivery charge/bank charge) do not qualify for refunds.

Cancellations by the Customer

In case we receive a cancellation request and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will not be canceled and you will have to check our return policy on those orders. In case of customized products, no cancellations are allowed once the ordered item has been taken up for production. The customer agrees not to dispute the decision made by tanjoreworld.com and accept tanjoreworld.com decision regarding the cancellation.

Limitation of Liability

In no event shall tanjoreworld.com be liable for any lost profits or special, incidental, indirect, exemplary or consequential damages of any kind including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses in connection with this agreement, even if tanjoreworld.com has been informed in advance of the possibility of such damages.